LEGAL
Privacy Policy
Last Updated: June 2026
1. Information We Collect
We collect personal data that you voluntarily provide, including your full name, email address, phone number, service interests, and any details you share through our enquiry forms, email, or WhatsApp communications. We may also collect technical information such as IP address, browser type, and usage data for security and site improvement purposes.
2. How We Use Your Data
We use your personal data to respond to your enquiries, provide and manage our concierge services, process bookings and reservations, improve our services and website experience, and comply with legal obligations. Where you have subscribed to our updates, we may send you curated lifestyle content. You may opt out at any time.
3. Data Storage & Security
Your data is stored securely on servers managed by our hosting provider using MySQL databases with industry-standard encryption and access controls. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
4. Your Rights Under GDPR & UAE PDPL
Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. You may also lodge a complaint with your local data protection authority. To exercise these rights, please contact us at info@weltconcierge.com.
5. Third-Party Services
We use third-party providers to operate our website, including Hostinger (hosting) and MySQL (database). These providers process data on our behalf under appropriate data protection agreements. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
6. Cookies
Our website may use cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Enquiry and subscriber data is retained for a maximum of 3 years from last contact, unless you request earlier deletion.
8. Contact for Privacy Matters
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: Welt Lifestyle Concierge, Dubai, United Arab Emirates — info@weltconcierge.com