Privacy Policy

1. Information We Collect

We collect personal data that you voluntarily provide to us, including your full name, email address, phone number, service interests, and any details you share through our enquiry forms, email, or WhatsApp communications. We may also collect technical information such as IP address, browser type, device information, and usage data for security and site improvement purposes.

2. How We Use Your Data

We use your personal data to respond to your enquiries, provide and manage our concierge services, process bookings and reservations, improve our services and website experience, and comply with legal and regulatory obligations.

Where you have subscribed to our newsletter or updates, we may send you curated lifestyle and travel content. You may opt out at any time by contacting us at info@weltconcierge.com.

3. Data Storage & Security

Your data is stored securely on servers managed by our hosting provider (Hostinger) using MySQL databases with industry-standard encryption and access controls. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure, or misuse. Access to client data is restricted to authorised personnel only, and all team members are bound by strict confidentiality obligations.

4. Your Rights Under GDPR & UAE PDPL

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• ✦ Right of access — to request a copy of the personal data we hold about you
• ✦ Right to rectification — to request correction of inaccurate or incomplete data
• ✦ Right to erasure — to request deletion of your personal data, subject to legal obligations
• ✦ Right to restriction — to request that we limit how we process your data
• ✦ Right to data portability — to receive your data in a structured, machine-readable format
• ✦ Right to object — to object to processing based on legitimate interests
• ✦ Right to lodge a complaint — with your local data protection supervisory authority

To exercise any of these rights, please contact us at info@weltconcierge.com. We will respond within 30 days.

5. Third-Party Services

We use third-party providers to operate our website and services, including hosting infrastructure (Hostinger) and database services (MySQL). These providers process data on our behalf under appropriate data protection agreements. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse traffic, and remember your preferences. Essential cookies are required for the site to function. You can manage or disable non-essential cookies through your browser settings. Disabling cookies may affect some features of the website.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including providing our services and complying with legal, accounting, or regulatory requirements. Enquiry and subscriber data is retained for a maximum of 3 years from last contact, unless you request earlier deletion.

8. Contact for Privacy Matters

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us: